Medical Breakthrough Frozen 9™ Cold Plunge

At PremiumPlunge.com, we aim to deliver your cold therapy products as quickly and safely as possible. Because many of our products are large, made-to-order, or freight shipped, shipping methods and delivery times may vary by brand.

General Shipping Information

• We ship to all 50 U.S. states (excluding Alaska and Hawaii).
• We currently do not ship internationally.
• Most products are shipped directly from the manufacturer to ensure the fastest delivery.
• Signature is required for most large freight items.

Once your order is placed, you’ll receive a confirmation email. When your order ships, we’ll send a tracking number and delivery details.

Shipping by Brand

Dreampod

• Products are typically made to order and ship within 4–6 weeks.
• Shipped via LTL freight with curbside delivery.
• Customer must be present at delivery for inspection and signature.
• White glove delivery is not included but may be available upon request for an additional fee.

Dundalk Leisurecraft

• Custom cedar and barrel cold plunges are made-to-order in Canada.
• Estimated lead time: 4–6 weeks production + 7–10 days shipping.
• Shipped via freight to your driveway or curbside.
• Please inspect for visible damage upon delivery and notify us immediately.

Ice Barrel

• Ships from U.S. warehouses within 3–5 business days of purchase.
• Delivered via standard ground shipping (FedEx or UPS).
• Typically arrives within 5–10 business days after shipping.

Kryo

• Kryo cold plunges typically ship within 5–10 business days.
• Delivered via freight with curbside service.
• Delivery appointment will be scheduled by the freight carrier.

Medical Breakthrough

• Cold plunges ship via freight and typically take 2–3 weeks for delivery.
• Curbside freight delivery included; no installation provided.
• Customers are responsible for inspecting the product at delivery.

Delivery Notes & Responsibilities

• Curbside delivery means the item will be delivered to the end of your driveway or nearest accessible location — it’s your responsibility to move it indoors.
• Please ensure your shipping address is correct. Re-routing fees due to incorrect addresses are the customer’s responsibility.
• For freight shipments, you must inspect the shipment upon arrival. If damage is visible, note it on the delivery receipt and contact us within 24 hours with photos.

Accessory & Small Item Shipping

• Items like cleaning kits, thermometers, covers, and smaller accessories typically ship within 2–3 business days.
• Delivered via USPS, UPS, or FedEx Ground, depending on size and location.
• Tracking info will be provided.

Shipping Delays or Backorders

While we do our best to provide accurate shipping timelines, some delays may occur due to:

• Manufacturer backlog or material shortages
• High seasonal demand
• Carrier delays

If your order is affected by a backorder, we’ll contact you promptly with updates or alternative options.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. For freight deliveries, the carrier will typically contact you to schedule a delivery appointment.

Questions?

If you have any questions about shipping timelines or your order status, please contact our team:

📧 support@premiumplunge.com
📍 Premium Plunge
8601 Six Forks Rd, Suite 400
Raleigh, NC 27615

At PremiumPlunge.com, we’re committed to making sure you’re fully satisfied with your cold therapy equipment and accessories. We offer a 30-day return policy for most items purchased on our site.

Return Eligibility

To be eligible for a return:

• The item must be unused, uninstalled, and in its original condition and packaging.
• Products that have been filled with water, installed, or show signs of wear cannot be returned for hygiene and safety reasons.
• A valid proof of purchase (order number or receipt) is required.
• Custom-built products (such as select Dreampod, Dundalk Leisurecraft, or Medical Breakthrough units) are non-returnable unless damaged or defective.

How to Request a Return

1. Email support@premiumplunge.com with your order number, product(s) you’d like to return, and reason for return.
2. Once approved, we’ll provide:
3. Ship your item back to:

⚠️ Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

If your cold plunge tub or accessories arrive damaged, defective, or not as described, please notify us within 72 hours of delivery. Include photos or video showing the issue so we can file a carrier claim and ship you a replacement or resolve the issue quickly.

Exchanges

We don’t offer direct product exchanges. If you’d like a different model or item, please return the unused product and place a new order.

Refunds

• Refunds are issued to the original payment method once your return is received and inspected.
• Allow up to 10 business days for processing.
• If you haven’t received a refund after 15 business days, contact us at support@premiumplunge.com for assistance.

If you have any questions about your order or this policy, don’t hesitate to contact our team at support@premiumplunge.com.

100% PRICE MATCH GUARANTEE

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Match Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee. 
• Promotions such as rebates and "buy one get one free" offers are not eligible.
• The item must be in stock on the competitors website. 
• The competitor must be an online store. They may not have a physical retail location.
• The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).  
• The competitor must be an Authorized Retailer of the product in question.  
• The Price Match Guarantee includes the item price and the shipping charges. It excludes sales tax.