Shipping Policy Overview: Enjoy Free Shipping on all orders! Your entire order will be delivered to your home or business at no cost.

Order Processing: Most products are shipped within 5-7 business days, with custom-made orders requiring additional time. Tracking information is typically emailed within 24 hours of shipping. For inquiries or issues, contact us at support@premiumplunge.com.

Carrier Selection: We usually ship via UPS or FedEx, reserving the right to choose the carrier. Once shipped, we can't alter addresses or delivery dates. Tracking information is provided for order ETA. We advocate on your behalf with the shipping company if needed.

Inspection of Shipment: Inspect for missing or damaged items within 24 hours of delivery. Report issues immediately at +1-866-995-8322.

Incorrect Addresses & Failed Freight Deliveries: Costs for shipping both ways are your responsibility for incorrect addresses. Failed freight deliveries due to unreachability are treated as returns, following our return policy.

Legal Disclaimer: In the absence of a specific policy, defer to the manufacturer's shipping & returns policy. By using the site, you agree to these terms; if not, refrain from using the site.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@premiumplunge.com. Please note that returns will need to be sent to the following address: 8601 Six Forks Rd Suite 400 Raleigh, NC 27615

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@premiumplunge.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@premiumplunge.com.

100% PRICE MATCH GUARANTEE

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Match Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee. 
• Promotions such as rebates and "buy one get one free" offers are not eligible.
• The item must be in stock on the competitors website. 
• The competitor must be an online store. They may not have a physical retail location.
• The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).  
• The competitor must be an Authorized Retailer of the product in question.  
• The Price Match Guarantee includes the item price and the shipping charges. It excludes sales tax.